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New Contributor
Posts: 3
Registered: ‎04-12-2020

Canon EOS 4000D not able to connect to laptop

I am unable to connect my newly bought Cannon EOS 4000D to my laptop even after I tried with wifi disabled
Can any body tell me what is the proble or if it's not compatible with laptop.
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Honored Contributor
Posts: 7,168
Registered: ‎11-13-2012

Re: Canon EOS 4000D not able to connect to laptop

What computer operating system?

 

Have you downloaded the latest version of Canon EOS Utility?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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New Contributor
Posts: 3
Registered: ‎04-12-2020

Re: Canon EOS 4000D not able to connect to laptop

Windows 8.1
And I have downloaded eos utility software 3.1 version
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Honored Contributor
Posts: 7,168
Registered: ‎11-13-2012

Re: Canon EOS 4000D not able to connect to laptop

If you uninstall EOS Utility and connect the camera does Windows recognize the camera? It should show up as a device.

 

Are you using the cable that came with the camera?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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New Contributor
Posts: 3
Registered: ‎04-12-2020

Re: Canon EOS 4000D not able to connect to laptop

I uninstalled the eos utility and connected the camera with the cable came with it but it is not recognising the device and not popping up any dialog box
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Honored Contributor
Posts: 7,168
Registered: ‎11-13-2012

Re: Canon EOS 4000D not able to connect to laptop

This might help

 

https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1030454/~/the-camera-is-not-recognized...

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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VIP
Posts: 13,295
Registered: ‎12-07-2012

Re: Canon EOS 4000D not able to connect to laptop

"...it is not recognising the device and not popping up any dialog box"

 

Then it is likely a computer problem and not a Canon or EOSU issue.  Do the troubleshooting steps to fix it.

EB
EOS 1DX and 1D Mk IV and several lenses!
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