04-12-2020 03:52 AM
04-12-2020 08:07 AM
What computer operating system?
Have you downloaded the latest version of Canon EOS Utility?
04-13-2020 09:36 AM
04-13-2020 10:11 AM
If you uninstall EOS Utility and connect the camera does Windows recognize the camera? It should show up as a device.
Are you using the cable that came with the camera?
04-13-2020 11:49 AM
04-13-2020 12:29 PM
This might help
04-14-2020 10:59 AM
"...it is not recognising the device and not popping up any dialog box"
Then it is likely a computer problem and not a Canon or EOSU issue. Do the troubleshooting steps to fix it.
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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