12-03-2018 10:46 AM
12-03-2018 11:00 AM - edited 12-03-2018 11:02 AM
Hi Canuuna,
Welcome to The Canon Forums, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.
12-03-2018 11:20 AM
Have you tried it outside on a sunny day in basic zone "Flash Off" mode?
12-03-2018 11:31 AM
12-04-2018 10:26 AM
Reset it to factory defaults before you do anything with it. Clear all settings.
Then choose the green square on the mode dial, or P mode. Set ISO to 100 which I believe is the default setting. Put the lens in AF on the AF/MF switch. Nice day outside, take some shots. Works? Success!
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.