Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎07-23-2017

Can't open videos recorded on 750d/ t6i in iMovie, but I am able to still watch them on mac.

[ Edited ]

I've just bought a 750D, for some reason when I put SD card into my laptop the videos play in QuickTime player but when I go to import them to iMovie or even transfer them from SD card to my mac it won't let me. 

 

A message comes up saying something like 'not all of the file could be read' 

 

The file shows as an MPEG4 

 

ARE MY SETTINGS WRONG ON THE CAMERA?

 

IS IT MY 32GB SD CARD? (Sandisk ultra 10)

 

MY MAC? (Mac has been updated to latest software) 

 

i think its something to do with the camera personally? Who knows. 

Highlighted
Moderator
Posts: 1,592
Registered: ‎10-25-2012

Re: Can't open videos recorded on 750d/ t6i in iMovie, but I am able to still watch them on mac.

Hi there!

 

Thank you for reaching out to Canon USA, we're happy to help! You'll want to make sure you're using the most up-to-date Canon software for your camera on your computer. If you don't have it, you can get it from our site HERE.

 

If that doesn't solve the problem, you'll want to reach out to support. If you're in the US, our team can be reached by phone at 1-800-OK-CANON (800-652-2666) Monday through Friday from 8am to Midnight (ET) or Saturday from 10am to 8pm (ET). 

 

Out of the USA, you'll want to click HERE and select your country or region for your support options. 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement