07-23-2017 08:24 AM - edited 07-23-2017 08:31 AM
I've just bought a 750D, for some reason when I put SD card into my laptop the videos play in QuickTime player but when I go to import them to iMovie or even transfer them from SD card to my mac it won't let me.
A message comes up saying something like 'not all of the file could be read'
The file shows as an MPEG4
ARE MY SETTINGS WRONG ON THE CAMERA?
IS IT MY 32GB SD CARD? (Sandisk ultra 10)
MY MAC? (Mac has been updated to latest software)
i think its something to do with the camera personally? Who knows.
07-23-2017 09:00 AM
Thank you for reaching out to Canon USA, we're happy to help! You'll want to make sure you're using the most up-to-date Canon software for your camera on your computer. If you don't have it, you can get it from our site HERE.
If that doesn't solve the problem, you'll want to reach out to support. If you're in the US, our team can be reached by phone at 1-800-OK-CANON (800-652-2666) Monday through Friday from 8am to Midnight (ET) or Saturday from 10am to 8pm (ET).
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