08-05-2014 08:41 AM
Please make sure the image is in the JPEG format when you try to upload it. Also, make sure it is not very large. You can even take a small sized image from the camera if necessary.
If you are still unable to upload the sample image, I recommend that you Contact Us directly, either by phone or by e-mail. Someone will be able to assist you in getting an image to us so we can determine if the camera is going to need service.