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Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: Bad image after taking a picture

tlshoaf72,

 

Please make sure the image is in the JPEG format when you try to upload it.  Also, make sure it is not very large.  You can even take a small sized image from the camera if necessary.

 

If you are still unable to upload the sample image, I recommend that you Contact Us directly, either by phone or by e-mail.  Someone will be able to assist you in getting an image to us so we can determine if the camera is going to need service.

 

 

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Occasional Contributor
Posts: 7
Registered: ‎07-10-2014

Re: Bad image after taking a picture

Thank you for all your assistance.  I have e-mailed Canon support.

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