I purchased a canon 5d mark3 to use mostly as a video camera. I'm experiencing a very frustrating issue (I'm explaining it in more detail below).
I've been in contact with canon repair facility and tech support for the past 2 months (since I first purchased the camera. I sent the camera for repair already twice and both times I got the camera back after supposedly been “fixed” but the exact same issue is still there… I’m already frustrated and confused about this… I haven't had an answer or a solution as today.
I'm wondering if anybody else is having a similar issue. I did find some people online complaining of a similar problem but most of those pages are a year old or so.
I have been also researching and looking to all kinds of videos (specially at vimeo) where the 5d mark3 it's been used and even in more extreme and faster panning I don't see the same issue I'm experiencing.
Some technicians at canon think it may be an issue with the lens ( 24 - 105 canon lens that comes with the camera).
I did run all kinds of tests etc (even at B&H where I purchased it) with no luck .
Here is a more detail description of the issue:
The problem is that (even with a fluid head tripod) when slowly panning , objects or areas with high contrast , flicker / shake (most noticeable on white objects with daylight over a dark surface). This happens at 24 and 30 fps (not at 60fps) The technician on the phone mentioned that I should use higher shutter speeds (I was using 1/50 for 24fps and 1/60 for 30fps) I did try it with several shutter speeds all the way up to 4000 and the issue is even more noticeable. I tried with and without IS with the same result. I actually probably I already tested all the different settings always with the same results.
I will appreciate any ideas or knowledge on this issue …also I would like to hear from other users with the same problem…
Here I uploaded a few examples:
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.