Started using a new EF lens on my T5 but when I transfer images, my PC doesn't recognize them??

[Edjesl]

I am using a T5 with EFS lenses and I just purchased a new 85mm 1.8 EF lens.  It takes great photos but when I transfer them to my PC, the PC doenst recognize them and shows them as "grayed-out".  I can view the images on the camera after they are taken but the PC is not recognizing them for some reason.  Any ideas?

[Edjesl]

I am using the Canon software that we have always used.  I have also tried letting Windows do it as well as removing the SD card from the camera and plugging it directly into the PC.  All with the same result.  All of the photos appear as transferred JPEG but they are "grayed out and the photo cannot be seen.

[RobertTheFat]

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@Edjesl wrote:

I am using the Canon software that we have always used.  I have also tried letting Windows do it as well as removing the SD card from the camera and plugging it directly into the PC.  All with the same result.  All of the photos appear as transferred JPEG but they are "grayed out and the photo cannot be seen.

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Set Windows Explorer to show you the full file name, including the file type suffix (e.g., "AuntSusie.JPG" or "CousinJack.CR2"). Then tell us the names of a few files that do and don't work.

And what is the name and version number of the Canon software that you've always used?

[ebiggs1]

"I am using the Canon software that we have always used."

Two things to try.  One do a disk cleanup to delete the thumbnail cache.   Two, you need to uninstall all the Canon software and reinstall it.

Have you tried any other third party software to view your files?  If so the the WIC (Windows Imaging Component) codecs could be corrupt.  Especially if you have installed other (non-photo) software, I.E. games, etc.

[Waddizzle]

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@Edjesl wrote:

The images appear on the Windows 7 PC as JPEG but each one is "grayed out" and the photo is not visible.  The format of the camera was not changed.  Even some of the photos that were on the camera before the 85mm lens are being transferred and appearing "grayed out" and I know these photos were taken with a different lens.

I am starting to think the SD card may be the issue.  

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Which software package is showing them as greyed out?  In addition to the previous advice above, I want to point out that that greyed out appearance is consistent with a software package looking for the file in a specific location, but not finding it.

[Edjesl]

It appers the SD card has went corrupt.  We bought a new SD card and took some new photos with different lenses and everything transferred perfectly.  Now to figure out if I can somehow save those images that are appearing "grayed out"...

[Waddizzle]

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@Edjesl wrote:

It appers the SD card has went corrupt.  We bought a new SD card and took some new photos with different lenses and everything transferred perfectly.  Now to figure out if I can somehow save those images that are appearing "grayed out"...

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I fear that the image files that are greyed have been corrupted, and cannot be resolved into an image.