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R6 froze and gave garbage photos and videos

spacepets4
Apprentice
PLEASE HELP! 
I did a 36-min interview.
At around 25 minutes, my screen froze and had garbage color.
I couldn’t turn it off.
I had to remove the battery.
After 48 hours of letting it rest, here's how it looks.
If I record video now, it’ll freeze and I’d have to remove the battery.

If I take photos, they look like these.
1-895A8387.jpg
Anyone else had this issue?
4 REPLIES 4

Greetings,

Please tell us what brand and model of memory card you are using?

Is it a full size card or micro SD with an adapter?  Only full-size cards are recommended or compatible.   

~Rick
Bay Area - CA


~R5 C (1.0.5.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel 8 ~CarePaks Are Worth It

spacepets4
Apprentice

I use the SanDisk Extreme PRO 300 mb/s V90 ii full size.

Anonymous
Not applicable

After backing up the files on your memory card, format it in the camera and see if it stops freezing. You could also try another memory card.

What resolution video were you shooting? Did you notice if the camera or card were hot when it shut down?

Newton

EOS R5, R6, R6II. RF 15-35 f/2.8L, 50mm f/1.2L, 85mm f/1.2L, 100mm f/2.8L Macro, 100-400mm, 100-500mm L, 1.4X.
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