R5 error 70

[papinoland]

Hello everyone,

just bought a new R5 and what a disappointment. 

I keep getting ERROR 70 messages and camera will freeze. I must say this error pops up only while shooting photos but works perfectly for shooting video.

I have read and searched for solutions and have so far replaced the battery, exchanged Canon lenses and restarted the Camera. I have tried every solution I have found on Canon website and the web, but the error keeps popping up every single time. 

I have read that maybe updating the firmware to Ver. 1.8.1 might resolve the issue but that specific firmware is for the R6 and is not available for the R5 so im not sure if I should go this route.

Canon dealer says Im on my own with this and Canon support is non responsive.

Canon support have yet to come up with a response. Im so frustrated. Please, if anyone knows how to fix this ERROR 70, 

Thanks everyone for reading

Papi

[FloridaDrafter]

Hello, and welcome to the forum!

As with most error codes, which are often cryptic and mean little to most users, this one seems to be a communication error (judging from my research). That could mean comm. with the lens/adapter, memory card, or whatever. Personally, I would start the return or repair process as that seems to be the solution that has worked for others with error 70 on the R5. **However, I have very little patience and if my brand new expensive device didn't function properly, it would be sent back, but that's just me, LOL.**

BTW, updating firmware for a camera that is malfunctioning isn't a good idea. Also, current f/w for the R5 is v1.9.0, but I don't think that is your problem.

I will add that I have been using the R5 for almost three years with none of the problems that some others have had. Maybe Imma lucky man 🙂

Newton

[FloridaDrafter]

"Canon dealer says I'm on my own with this and Canon support is non responsive."

If I may ask, which Canon dealer hung you out to dry? Also, did you register your camera to start Support?

Newton

[papinoland]

thanks for the fast reply. You have beat Canon support so far.

I know I should be starting the return or repair process asap, it's just that I really needed the new camera since I was replacing a long overused EOS 5D Mark IV. 

I will refrain from updating the firmware till I hear from Canon support for now.

thanks again

[FloridaDrafter]

---

@papinoland wrote:

thanks for the fast reply. You have beat Canon support so far.

I know I should be starting the return or repair process asap, it's just that I really needed the new camera since I was replacing a long overused EOS 5D Mark IV. 

I will refrain from updating the firmware till I hear from Canon support for now.

thanks again

---

You are very welcome, I'm just sorry I couldn't be of more help. Someone else here may have a solution, but it looks like you covered most of the bases. The only thing I didn't see you mention was a factory reset, which sometimes works when things run afoul.

The 5D mark IV is also what I replaced with the R5, and I still use it. I've had it for years and it's still going strong 🙂

Newton

[papinoland]

I did register the camera on the website. I really hope to hear back from the support team soon. I purchased the camera from a local photo supply store here in Houston, Tx. 

[FloridaDrafter]

Thank you for that info! Please keep us updated.

Newton

[shadowsports]

Greetings,

You're in good hands with Newton.  I'm surprised an authorized dealer isn't interested in helping you.  For no other reason than your return business.  Thats one of the best parts of establishing a relationship.  I live near SF and all of the great camera stores have since shut down.  The shops that are left are mostly thrift oriented like a garage sale.  I understand its hard to stay in business.  High rents, and online sales really hurt local business.  

What does "on your own" mean exactly? If you haven't past the stores return period, I'd insist that they help you. 

New battery, new SD / CF Express B card (formatted in camera), full reset of main and custom settings, used with known good Canon lenses, then retest.  If the error continues, the onus should be on the retailer, not you.  I'm with Newton.  If the store you purchased from cannot or is unwilling to resolve, return the camera.  If they won't take it, dispute the charge (if you used a CC).

Canon does have an excellent warranty, but it doesn't sound like you've got any "real" use of your new camera without massive disappointment.  This is not the type of experience Canon wants any customer to have.  I'd call the dealer and get this camera back in front of them for resolution if possible.    

[papinoland]

thanks Rick

The dealer issue is being taken care of. He too, apparently is going out of business and the return process is at risk of being completed in time before the curtain falls on him. Im sure something good (I hope) will happen with Canon support. Been a Canon guy since the times of the EOS 650, the A2 and before those 2 and have always been loyal and happy customer. 

I was enthusiastic about the new camera and it didn't working threw me out of my confort zone. Im an old school photo guy and was going to experiment with my first mirror less body. guess I will have to wait a few weeks before that happens.

Found out this community a few years back and thought about giving myself a chance and ask if someone had the answer for this error 70 and spare me the trouble of having to return the R5.

Papi

[wq9nsc]

I agree with Rick that the dealer should have been far more responsive but the world is full of idiots and some of those idiots operate retail establishments creating problems for both consumers and manufacturers.

At least you bought the product either from an authorized dealer or one who acquired it via an authorized dealer since you were able to register it with Canon USA. Grey market products sold by unauthorized retailers existed long before the internet and you will still find "brick and mortar" establishments selling grey market products.  So it is a good caution for all of us to ensure that we are buying from an authorized dealer, whether in person or via the internet, if we want warranty and support.  Otherwise you get a nasty surprise when trying to register the product and find out that you are on your own in terms of warranty and product support.

It sounds like you have the unfortunate experience of dealing with a lousy retailer who is just biding time until he goes out of business.  In that case, going through Canon USA is the best option even though it isn't one you should have to take.

Even authorized dealers are fully independent and are NOT under the direct control of Canon.  Canon corp. can require certain behaviors and actions from their authorized dealers and over time they can and will drop those who engage in egregious behavior but this can't and doesn't happen instantly.  It is much like the automotive industry where dealerships are the cause of the overwhelming majority of customer satisfaction issues but the manufacturer is very limited in what it can do to impact dealership behavior, especially on an immediate basis.

Rodger