R5 - Can't Connect to Canon Connect on Samsung Phone

[PeterMatt65]

Hi all. Im unable to get one of my R5 to connect to Camara Connect using Samsung Smartphone.

Has anyone else had this issue. Firmware updated today, app reinstalled today. both bluetooth and wifi enabled but the camera wont pair with the phone

Any suggestions appreciated.

[PeterMatt65]

Additionally, my Mac does not see any Wifi or Bluetooth signal from my camera.

[shadowsports]

Greetings,

Please confirm you have Wi-Fi turned on on the camera and that it is broadcasting.  

If you don't see these menus, Wi-Fi is not broadcasting.

Note, If you are using VPN such as Google1, disable it.

[PeterMatt65]

Thanks Rick, as i said both Bluetooth and Wifi are enabled, neither are being picked up by any other devices , including smartphone. BTW, i have used this sucessfully in the past, 

Peter

[shadowsports]

Greetings,

Follow the instructions in this KB article to reset communication settings,

EOS R5: Resetting Communication Settings

Once reset, initiate a connection on the camera and ensure you can see the broadcast with SSID name and password.

Note: do not use a custom nickname, etc.  

Canon : Product Manual : EOS R5 : Wi-Fi/Bluetooth Connection

If that doesn't help, I suggest you initiate an inspection / repair request with Canon.

MyCanon

1-800-652-2666

[PeterMatt65]

Thank you Rick , after a few attempts that has actually worked. Really appreciate your assistance on this

Best wishes

Peter