09-09-2019 02:56 PM
I can't figure out why there's this strange pink line at the bottom of my video when I watch it back on my laptop. It does not show up when I watch videos back on the camera itself, only when I've transferred the files to my laptop. If anybody could help me understand why this is happening and how I could stop it I would be very grateful.
My camera is a Canon EOS Rebel t3i, which I think is the same or equivalent to a 600d. It's several years old, approximately 6 or 7. I mostly use it for photos and have only used it for video recording once or twice before.
The SD card I'm using is a SanDisk Extreme. 32GB 90MB/s Class 10 (if that helps)
09-09-2019 04:40 PM
We're sorry to hear that this is occuring. It may be related to the method that you are using to process the clips, especially if the issue does not appear in camera. We ercommend using a different software import method to see if the results are the same.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 184.108.40.206
PowerShot SX420 IS - Version 220.127.116.11
PowerShot 620 HS - Version 18.104.22.168
PowerShot SX720 HS - Version 22.214.171.124
PowerShot G1X Mark III - Version 126.96.36.199
PowerShot G7X Mark II - Version 188.8.131.52
PowerShot G9X Mark II - Version 184.108.40.206
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.