New Canon 80D freezes up in continuous sports mode until I reinsert battery.

[lastone]

Brand new Canon 80D freezes up numerous times while I shooting in continuous sports mode.  The camera stops focusing and I cannot depress the shutter button.  I have to take out and replace the battery each time to "restart" it.  I have seen other problems similar to this but with no solution.  Do I have a lemon? Any thoughts?

[TTMartin]

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@lastone wrote:

Brand new Canon 80D freezes up numerous times while I shooting in continuous sports mode.  The camera stops focusing and I cannot depress the shutter button.  I have to take out and replace the battery each time to "restart" it.  I have seen other problems similar to this but with no solution.  Do I have a lemon? Any thoughts?

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It could be a number of things. Most fall back on user understanding.

A big one is understanding how auto focus works and how that interacts with the cameras settings.

Are you using a 3rd party (tamron, sigma, tokina) lens?

Another could be the type of memory card not keeping up with the camera.

You really haven't given enough details to say what the issue could be.

[Waddizzle]

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@lastone wrote:

Brand new Canon 80D freezes up numerous times while I shooting in continuous sports mode.  The camera stops focusing and I cannot depress the shutter button.  I have to take out and replace the battery each time to "restart" it.  I have seen other problems similar to this but with no solution.  Do I have a lemon? Any thoughts?

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A number settings can have a negative impact on the frame rate when you are in continuous shooting mode.  I keep them turned off in the camera because you can do the same in post.  Some settings that immediately come to mind are:

- Auto Lighting Optimizer

- Lens Aberration Correction

- High ISO Speed Noise Reduction

- Long Exposure Noise Reduction

Also, you may get higher frame rates and more shots if you shoot JPEG, instead of RAW.  The camera also has a buffer for capturing shots, and how many shots are available before the buffer fills is sort of displayed in the vewfinder.  It's primary purpose is to let you know when it is approaching full, not give a specific count of available shots.

[lastone]

Thank you for your response and suggestions.  

To provide more details:  

• The battery was fully charged.
• The scandisk card had plenty of space available (32 GB).
• I am using ONLY Canon accessories (lenses) and battery.
• Settings are based on Sports Mode - so settings are pre-set based on Canon SCN (Special Scene) mode.
• I was taking pictures during the day; sunny field so not much variation in light.  Really excellent conditions for picture taking.
• Image quality set to L (~3.5 MB). I was not shooting continuous in RAW.  (Although I may want to do that for future sports games.)  
• Once the "freeze" happened one time, I had to keep doing it frequently to keep using the camera for the rest of the games (e.g., 4-5 "resets" taking out and reinserting battery over a 45 minute period).

I hope this helps to trouble shoot the problem.  I really like this camera, and the quality of photos has been great so far. Thank you in advance for your advice and assistance.

[TTMartin]

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@lastone wrote:

Thank you for your response and suggestions.  

To provide more details:  

• The battery was fully charged.
• The scandisk card had plenty of space available (32 GB).
• I am using ONLY Canon accessories (lenses) and battery.
• Settings are based on Sports Mode - so settings are pre-set based on Canon SCN (Special Scene) mode.
• I was taking pictures during the day; sunny field so not much variation in light.  Really excellent conditions for picture taking.
• Image quality set to L (~3.5 MB). I was not shooting continuous in RAW.  (Although I may want to do that for future sports games.)  
• Once the "freeze" happened one time, I had to keep doing it frequently to keep using the camera for the rest of the games (e.g., 4-5 "resets" taking out and reinserting battery over a 45 minute period).

I hope this helps to trouble shoot the problem.  I really like this camera, and the quality of photos has been great so far. Thank you in advance for your advice and assistance.

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Was the camera actually set to the Sports Scene mode or were you using settings mimicking them?

What speed Sandisk card are you using and where did you purchase it? (Where you purchased it is important because there are many counterfeit Sandisk cards out there.)

[lastone]

I was shooting in the SCN Sports mode standard settings, and not mimicking the settings. 

The memory card came with the Canon 80D kit (Costco): SanDisk Ultra 32 GB, 40 MB/s.

[TTMartin]

Did you format them memory card in the camera, using the low level format option in the camera's menu?

[lastone]

I did format the memory card in the camera.  I am not sure if I selected "low level format option."  Do you recommend that the low level format option?  

If it is the card, what's the root problem? Does it have to do with a corrupt card, or the download speed of the card?  I hope this problem can be resolved with a new card, or reformatted one.

[TTMartin]

An Ultra card is a little slow for the 80D. An Sandisk Extreme Pro would not be over kill. But, a slow card shouldn't lock up the camera completely. I would do a low level format of your current card, and consider getting a faster card. If not your camera might need a trip into Canon.

[Waddizzle]

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@TTMartin wrote:

An Ultra card is a little slow for the 80D. An Sandisk Extreme Pro would not be over kill. But, a slow card shouldn't lock up the camera completely. I would do a low level format of your current card, and consider getting a faster card. If not your camera might need a trip into Canon.

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No, it should not.  But, you never know with a card that is rated right at the limit.  A full buffer should give a "busy" message, but that is [not] how the camera is behaving. 

I'd check that the battery door and card doors are secure, too.  I wonder if the red access light stays on when the camera freezes up.