I really cant understand that why the serial number on the camera body and the box is differ?

[Fahad]

I really cant understand that why the serial number on the camera body and the box is differ however the exif information generated from the Canon Digital Photo Professional showing the same serial number as mentioned on the box

[Jenine · Accepted solution]

Hello Fahad!

Welcome to the Canon Forums and thanks for your post!

If you purchased your camera from an authorized Canon dealer, they may be able to assist you with this. If not, we suggest reaching out to Canon in your region at http://Canon.us/mxbx

We hope this helps point you in the right direction!

[Jenine · Accepted solution]

Hello Fahad!

Welcome to the Canon Forums and thanks for your post!

If you purchased your camera from an authorized Canon dealer, they may be able to assist you with this. If not, we suggest reaching out to Canon in your region at http://Canon.us/mxbx

We hope this helps point you in the right direction!

[Fahad]

Thanks

[ebiggs1 · Accepted solution]

Is this what we call a gray market camera in the US?  It's also possible that someone repaired the camera with a main board pulled from a different camera.  My guesses!  I believe it is a refurb or a return.  Possibly it was slated to a different market and than flashed for where you bought it.  Call Canon 'Canada'(?) and ask them if it is legit.  Which is meaningless if you never need warranty work from them.

 I generally advise folks not to buy gray market gear.