cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Having trouble connecting Canon 50 to live stream

jordancamera88
Contributor

Hi there. I am looking to connect my Canon m50 camera to my computer so I can live stream on Streamyard and/or Zoom. 

For some reason my MacBook Pro computer won't connect to the camera. I see the screen below.

I have installed the Canon Web Utility Drive from the company's website. I also have restarted my computer. 

Things I have tried:

  • Connected the camera to my computer by connecting one end of an HDMI cord plugged to the camera, the other end into a -> HD Capture Card into -> USB converter > to my MacBook Pro (Monterey) 

  • Connected the camera to my computer with a standard USBC cord.

None of these methods seemed to work.

Any help would be greatly appreciated! I can't figure out what to do. 

This is the error I see:

Screen Shot 2021-12-20 at 9.20.25 PM.png

18 REPLIES 18

Waddizzle
Legend

You most definitely want to use a USB cable with the EOS Webcam Utility, not an HDMI.  If you use an HDMI cable and a capture device, then any issues are most likely the fault of the capture device.  Also, you do not want to connect both an HDMI and a USB cable at the same time.

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-webcam-utility/ 

If you are getting that display, then the EOS Webcam Utility is not seeing your camera.  You should also make sure that the app you are trying to use with the Webcam Utility is actually compatible with it.  Canon has tested a number of apps, but they cannot test every app out there.  Even then, there is no guarantee that a given app should or must work with the Webcam Utility.

Check your USB cable.  Make sure that you are using a USB data cable, not a USB power/charging cable.  One way to check is to see if your camera connects to the computer using the conventional EOS Utility app for downloading images from the camera.

You also need to make sure that no other app is trying to connect to the camera when you use the Webcam Utility, including the Canon EOS Utility for downloading images from the cameras.  The camera can talk to only one app at a time, and it will not automatically switch on its own.

--------------------------------------------------------
"The right mouse button is your friend."

On the Mac, that includes Image Capture.

Hey, not quite sure what you mean. Make sure Image Capture is not active? 

Yes, run image capture with the M50 attached with USB and set it to not do anything when it is plugged in.

This is what I see. I'm wondering if it's the cable that's not right. 

Screen Shot 2021-12-21 at 9.56.32 AM.png


@Waddizzle wrote:

Make sure that you are using a USB data cable, not a USB power/charging cable.


Thanks so much for your reply. Wondering if this might be the main issue? The cable I was using might not be the right thing. Does this look sufficient? 😅 

https://www.amazon.com/dp/B071S5NTDR/ref=as_li_ss_tl?tag=httpthinktv-20&_encoding=UTF8&linkId=445ed5...

I am confused. Above you said it was a "standard USB-C" cord, but the cable you linked to is USB-A.

I'm confused too 😂 

I'm not sure if the cord(s) I am using are sufficient. The Amazon link I posted earlier is what I was looking into getting based off some YouTube videos that talk about live streaming. 

Anyone know what cord I for sure need to use? 

What ports do you have on your MBP?

Announcements

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.