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Have an EOS T5 & whenever I go to open software it says can't be used with this version of your OS

dihesler
Apprentice

Whenever I go to open the software that came with my camera is says cannot open with your version operating system?? I have a MacBook Pro & am using El Capitan 10.11.2. Do you have any suggestions ...as I'm sure it's not the first time you've heard this problem.

 

Thank You In Advance!

Di Hesler

2 REPLIES 2

nicechris
Contributor

You can try to download a new driver.

TCampbell
Elite

Canon provides updates, but the software does not automatically check for updates.  You have to visit their website to get the latest versions.

 

Here's a link:  https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/dslr/eos-rebel-t5-ef-s-18-...

 

(Sorry about the incredibly long URL.  Canon updated their website and the new site uses these incredibly long URLs which aren't very friendly for sharing.)

 

When you visit the URL, make sure you select the "Software" category.  It will likely auto-detect your operating system type and version correctly, but if not, there's a pull-down selection where you can pick Mac OS X 10.11 El Capitan.

 

 

Tim Campbell
5D III, 5D IV, 60Da
Announcements
08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0


06/30/2023: New firmware version 1.0.5.1 is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1


05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version 1.1.0.0

PowerShot SX420 IS - Version 1.1.0.0

PowerShot 620 HS - Version 1.1.0.0

PowerShot SX720 HS - Version 1.1.0.0

PowerShot G1X Mark III - Version 1.1.0.0

PowerShot G7X Mark II - Version 1.2.0.0

PowerShot G9X Mark II - Version 1.1.0.0

 

04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10


02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5