09-08-2021 03:28 PM
I am running Windows 10 and I upgraded to an 8/16 core I7 with a new mother board. The EOS utility still works properly for my other Canon cameras (60d, 5DMIV, 6DMII) as it did before the upgrade, but it no longer launches the EOS Utility when I attach my EOS R using a USB cable.
If I manually launch the EOS utitily, the download and attach buttons are grayed out and I can only access the preferences. Windows sees the camera and it is listed as an EOS R. I have upgraded the EOS utility and even removed the Utility and reinstalled it with no luck.
I have also tried the camera on the various types of USB ports (2.0, 3.1, 3.2 and C) with no success.
Any thoughs would be appreciated.
05/31/2023: New firmware updates are available.
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05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
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EOS 6D Mark II - Version 1.2.0
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PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
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04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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