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EOS M50 randomly crashing with green and pink lines

cleitomar
Contributor

EOS M50 randomly crashing with green and pink lines. Does anyone have an idea of ​​a solution or why this happens? During video recording it simply hangs, with green and pink lines and turns off. Just taking the battery out to be able to turn it on again. It's random. Sometimes it happens, losing the recording file. Any idea? It's not about overheating, it happens in a few minutes. It is directly connected to power. It's absurd to see other reports of the same issue and Canon not addressing it. I think about abandoning the brand and doing negative advertising. I bought the M50 thinking I wouldn't have a headache.

4 REPLIES 4

Nick2020
Product Expert
Product Expert

Hello cleitomar and JaimeSanche,

Thanks for checking in with us.

I wonder what memory card you're using when shooting videos. The camera does need a card that can handle a fast write speed, especially when shooting 4K.

I recommend that your memory card is at least an SDHC or SDXC Class 6 card, although Class 10 would be ideal.
Sometimes a card might be able to reach a certain maximum write speed, but it can't sustain that data rate for long. That's why some card makers have started to add Video Speed Class to their cards. For example, a V10 card should be able to sustain the data rate needed to capture 10 MB/s.

 

I have a EOS M6 that has just started doing the same thing. I bought a new sd card since I had been using the same one since I bought the camera 1 1/2 years ago. It’s still doing it. (I bought the same kind of card). Any other suggestions on what’s happening. I love this camera. I use it to shoot videos for my YT channel. It doesn’t matter if I’m using the battery (canon) or the ac adapter. Help

ebiggs1
Legend

It needs professional service. It sounds like the sensor is going. First get a brand new top quality SD card that is exactly the one recommended in your manual. If that doesn't fix it call Canon.

EB
EOS 1DX and 1D Mk IV and several lenses!

Hazel_T
Product Expert
Product Expert

Hi cleitomar,

If trying a new card like Nick2020 recommends doesn't resolve the issue we would recommend sending the camera in for repair. Lines like you are describing can either be a malfunction with the camera sensor, the rear camera LCD, or the memory card. If this is happening with multiple memory cards that leaves a malfunction in the camera that would need service.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

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