EOS M50 Mark II — Firmware Update Freezes / Shooting Info Overlays Missing (Firmware 1.0.0)

[DRich17]

Hello everyone,

I’m hoping for guidance on an issue with my Canon EOS M50 Mark II that I haven’t been able to resolve on my own.

My camera is currently on firmware version 1.0.0. After a reset, all shooting information overlays disappeared (shutter speed, aperture, ISO) in both Photo M mode and Movie mode. The INFO/DISP button does not restore them.

I attempted to update the firmware using Canon’s official firmware file (CCF27103.FIR) on a freshly formatted SD card, with a fully charged battery and no accessories connected. The camera recognizes the firmware file and begins the update process, but freezes immediately and does not complete. This happens consistently.

Because the update cannot complete via SD card and the camera is still on launch firmware, I suspect this may be a firmware loader / update-state issue that requires a service-level firmware reflash.

I wanted to ask the community:

• Has anyone encountered this behavior on early M50 Mark II firmware?

• Were you able to resolve it locally, or did it require Canon service?

Any insight from experienced users or Canon moderators would be greatly appreciated.

Thank you in advance.

[NatalyaP]

Greetings DRich17,

I'm sorry to hear that your EOS M50 Mark II camera is having issues with updating the firmware along with the overlay issues it's also having. Per review, the firmware update file is correct, and the camera appears to recognize it at the beginning when starting the update process. This is an odd issue where I have not heard of other users experiencing the same problem. If possible, try testing a different memory card with the camera to see if this helps resolve the issue.

In case the camera is still having problems with updating the firmware, then we would suggest on sending the camera to our repair facility.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.