90D won't connect to wifi on my android

[Schugeorge67]

Hi,

I have the 6D and am able to connect to my phone, but I just purchased the 90D and cannot connect it. I went through the process several times and each time I get this pop-up. 

Tried turning wifi on/off on both. Starting to get frustrated.  😡

 

[Waddizzle]

Are you able to establish a Bluetooth connection?

[Schugeorge67]

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@Waddizzle wrote:

Are you able to establish a Bluetooth connection?

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Unfortunately,  no. I tried several times, yet still get this popup.  I've connected my 6d a hundred times to my phone, yet my brand new 90D I cannot. I realize the 6d doesn't have Bluetooth but the method is basically the same . I even watched few YouTube videos just to make sure I wasn't missing anything.😒

 

[Schugeorge67]

P.S. I deleted the device and tried again twice. Still no luck. I bought the camera from B&H. Wondering if I should reach out to them. 

[shadowsports · Accepted solution]

Greetings,

Curious, is this a Samsung device by chance?  

If you open Settings > Apps > Canon Connect > Permissions, are any permissions denied under "Not Allowed"?

Now tap the 3 dots in the upper left corner.  It will change to "All Permissions" when tapped.  Now open it and check the list for any exceptions.  

In addition, have you reset the Network settings on the camera and tried to re-pair with the app?  You do not appear to be using a "nickname" and I recommend that you don't .

Additional troubleshooting.  Can you see the camera's wi-fi broadcast (SSID) in the list of available networks?

Thats Settings> Network and Inernet > Wi-Fi   ?

[Schugeorge67]

Hi everyone, 

 I discovered it was an operator error. I had my camera a nickname, but it wasn't selected.  I've changed it back to the default name, and presto...It's working now. Thank you all for your responses. Happy shootin'

[shadowsports]

Greetings ,

Thank you very much for the update and feedback.  Glad It's working for you now.