02-26-2023 08:05 AM
Hi,
I have the 6D and am able to connect to my phone, but I just purchased the 90D and cannot connect it. I went through the process several times and each time I get this pop-up.
Tried turning wifi on/off on both. Starting to get frustrated. 😡
Solved! Go to Solution.
02-26-2023 09:32 PM - edited 02-26-2023 09:36 PM
Greetings,
Curious, is this a Samsung device by chance?
If you open Settings > Apps > Canon Connect > Permissions, are any permissions denied under "Not Allowed"?
Now tap the 3 dots in the upper left corner. It will change to "All Permissions" when tapped. Now open it and check the list for any exceptions.
In addition, have you reset the Network settings on the camera and tried to re-pair with the app? You do not appear to be using a "nickname" and I recommend that you don't .
Additional troubleshooting. Can you see the camera's wi-fi broadcast (SSID) in the list of available networks?
Thats Settings> Network and Inernet > Wi-Fi ?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
02-26-2023 09:00 AM
Are you able to establish a Bluetooth connection?
02-26-2023 06:17 PM
@Waddizzle wrote:Are you able to establish a Bluetooth connection?
Unfortunately, no. I tried several times, yet still get this popup. I've connected my 6d a hundred times to my phone, yet my brand new 90D I cannot. I realize the 6d doesn't have Bluetooth but the method is basically the same . I even watched few YouTube videos just to make sure I wasn't missing anything.😒
02-26-2023 06:18 PM
P.S. I deleted the device and tried again twice. Still no luck. I bought the camera from B&H. Wondering if I should reach out to them.
02-26-2023 09:32 PM - edited 02-26-2023 09:36 PM
Greetings,
Curious, is this a Samsung device by chance?
If you open Settings > Apps > Canon Connect > Permissions, are any permissions denied under "Not Allowed"?
Now tap the 3 dots in the upper left corner. It will change to "All Permissions" when tapped. Now open it and check the list for any exceptions.
In addition, have you reset the Network settings on the camera and tried to re-pair with the app? You do not appear to be using a "nickname" and I recommend that you don't .
Additional troubleshooting. Can you see the camera's wi-fi broadcast (SSID) in the list of available networks?
Thats Settings> Network and Inernet > Wi-Fi ?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
03-06-2023 12:35 PM
Hi everyone,
I discovered it was an operator error. I had my camera a nickname, but it wasn't selected. I've changed it back to the default name, and presto...It's working now. Thank you all for your responses. Happy shootin'
03-06-2023 01:35 PM
Greetings ,
Thank you very much for the update and feedback. Glad It's working for you now.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
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