Zoom Ring not Working on a Brand New RF 24-70mm F2.8 L IS USM

[canon_user8]

Zoom Ring not Working on a Brand New Lens (Stuck and Yes I did make sure the lock was turned off)

Hi gooday, I just bought a RF 24-70mm f2.8 lens and I turned the zoom ring and it was completely stuck. I did make sure the lock was turned off and still nothing. Does anyone know what I can do to remedy this? 

I'm not from the USA or Canada so I can't simply send it in.

[canon_user8]

Hi Rick, where would you recommend I contact Canon? 

[Stephen]

In Trinidad, you'd visit Canon Latin America (weird, I know) at https://cla.canon.com 

[canon_user8]

It's fine, I guess i'll see what happens next. Kinda sad but nothing I or anyone else can do except the seller.

It's interesting that you sail, I have a friend from Sheffield, England who use to sail when he was younger. He worked as a Skipper for many years and sailed around the Caribbean.

Really nice guy, I had met him because he's left Sheffield to practice Buddhism as a monk and he had talked about sailing around the Caribbean etc. That does sound like a lot of fun, but i've never been sailing so i'm not sure.

I'll be honest, if I hadn't met him, I wouldn't be alive today if he hadn't turned up in my life. I was stuck in a really dark place in my life when I was 16 years old (i'm 25 years now). 

[canon_user8]

Unfortunately, there's no contact number for Trinidad & Tobago. Thanks for looking into this tho~

Also I had purchased it from the USA.

[Stephen]

The number you would dial is +507 360-1499.

The Canon USA repair facility cannot ship products outside the United States, nor can we receive products from outside the US. Our facility isn't equipped to deal with import/export (duty fees, etc.). 

Again, you may want to contact Amazon directly to see if they offer any recourse.

[canon_user8]

+507 is Panama. The company did not directly ship it to me, I have a USA Skybox address and the courier ships it to me. 

I contacted Amazon, they're of no help on this matter. 

[ebiggs1]

Unfortunately that is the situation you find yourself in. I am not familiar with K&M however if you did not receive a Canon USA warranty card in the box along with the lens it is a grey market lens. Sometimes grey market items are sold at a less price point so I hope you got that in the deal. Perhaps that will offset the cost of return.

My advice and I suspect the advice of many of the long time forum members is to avoid Amazon for photographic gear unless you now exactly what you are ordering and from whom. Also same advice goes for eBay.

[ebiggs1]

BTW, canon_user8, long time forum members hear this and about this a lot. People not satisfied with Amazon camera deals. The huge camera packages get the most unhappy people. They are junk but sold with great advertisement and glitter and unsuspecting buyers are not savvy in photography.

We all feel for you whatever that consolation offers you.

[shadowsports]

The link I provided has a contact us option.