06-13-2023 11:44 AM
I was updating my MyCanon account and deleting the lenses that I no longer own. I had no problem deleting others but there's one lens (an EF 100mm f/2.8 L macro) that I can't figure out how to delete--unlike the other two lenses I deleted, there's no red trash can icon on that page that pops up.
Solved! Go to Solution.
06-15-2023 09:57 PM
Hello Wandalynn,
If there are any associated memberships with the lens, it may be why you are unable to delete that item. Our phone support representatives should be able to assist you. If you would like to speak with a Canon representative, please contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET.
06-15-2023 09:57 PM
Hello Wandalynn,
If there are any associated memberships with the lens, it may be why you are unable to delete that item. Our phone support representatives should be able to assist you. If you would like to speak with a Canon representative, please contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET.
06-16-2023 09:55 AM
Oh yes, that's true! I did sign up for something for when I had the lens repaired. It's also the only lens I've had to send in for repairs (dropped it). Thank you!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.