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Trouble focusing with 55-250mm for canon eos rebel t7

GenevieveO
Apprentice


(pictures shown below) 

I got this 55-250mm lens used off Amazon. After reading some other submissions, I tried doing some things to figure out why the lens won’t focus. I tried switching the auto focus off and manually focusing it with the focus ring and I made sure it was secured and locked in correctly. There seems to be marks on the zoom end of the lens…I’m wondering if this means I have a damaged lens and need a new one or if there’s something else I missed/and or haven’t tried yet. 

Thanks! 

CAB994CE-2AE0-4895-8A0B-7F9BA7FC9407.jpeg

03F6A4B9-6849-408C-A3C3-9DA2A3976006.jpeg

7C43265E-829D-4B1D-AEE0-72AF63EA76A0.jpeg

4 REPLIES 4

Greetings,

Send it back.

What you have is someone's junk.

Factoring in, lack of function, your time, poor condition, no pictures, the return headache..

Total savings = $0

Respectfully,

 

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

Tintype_18
Whiz

Can you return it and/or get your money back?

John

Waddizzle
Legend

@GenevieveO wrote:


(pictures shown below) 

I got this 55-250mm lens used off Amazon. After reading some other submissions, I tried doing some things to figure out why the lens won’t focus. I tried switching the auto focus off and manually focusing it with the focus ring and I made sure it was secured and locked in correctly. There seems to be marks on the zoom end of the lens…I’m wondering if this means I have a damaged lens and need a new one or if there’s something else I missed/and or haven’t tried yet. 

Thanks! 

 

03F6A4B9-6849-408C-A3C3-9DA2A3976006.jpeg

 


That front control ring looks discolored in places.  That is sort of what I would expect to see if the lens had gotten wet, and then dried off.

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ebiggs1
Legend

Another vote for returning it. It is always risky buying a use lens that you can not try out first on your own camera.

EB
EOS 1DX and 1D Mk IV and several lenses!
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