Showing results for 
Show  only  | Search instead for 
Did you mean: 

International Repair - Servicing Lens from Japan in US


I'm considering purchasing an pre-owned ef400 2.8ii from a dealer in Japan. I've been reading that if something happens to the lens, I can't get it repaired from an authorized Canon repair center in the US. Is that correct?



Maybe! Call Canon  and ask 1 (800) 652-2666.

It is a matter of them not wanting to repair it as they can't repair it if they don't have the specific parts.

EOS 1DX and 1D Mk IV and several lenses!


Oh, BTW, if you want the reason for this Canon will always return it to its original factory specifications because Canon service warranties all work done. If Canon USA can not do that they won't repair it at all.

EOS 1DX and 1D Mk IV and several lenses!


Before you lay out a significant amount of money confirm with Canon that they will repair grey market out of warranty products. There are myriad discussions on the web where this is reported, but best to confirm when it's your wallet involved.

I checked, and it looks like the Mk II version is still on the repair list.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5