06-17-2023
09:11 PM
- last edited on
06-20-2023
08:58 AM
by
Danny
Dear Canon Community,
I bought a 10-18mm f/4.5-5.6 IS STM lens and registered it, but removed it because I was going to return it, but I changed my mind last minute. I am trying to add the lens back to my products, but it's not letting me add the lens back because it is already registered. I am trying to get a hold of Canon support, but it leads me nowhere, but self services help. How do I remedy this issue? Thank you!
Solved! Go to Solution.
06-17-2023 09:44 PM
Greetings,
You will have to speak with Canon to get this resolved. There is no way for an end user to register a product a second time.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
06-17-2023 09:44 PM
Greetings,
You will have to speak with Canon to get this resolved. There is no way for an end user to register a product a second time.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
06-17-2023 10:58 PM
Hi. Please contact camera support to help with correcting your lens registration. You can reach them Monday morning at: 1-800-652-2666.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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