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EF-S 10-18mm f/4.5-5.6 IS STM Re-registering Deleted Lens

Akroasis
Contributor

Dear Canon Community, 

I bought a 10-18mm f/4.5-5.6 IS STM lens and registered it, but removed it because I was going to return it, but I changed my mind last minute. I am trying to add the lens back to my products, but it's not letting me add the lens back because it is already registered. I am trying to get a hold of Canon support, but it leads me  nowhere, but self services help. How do I remedy this issue? Thank you!

1 ACCEPTED SOLUTION

shadowsports
Legend
Legend

Greetings,

You will have to speak with Canon to get this resolved.  There is no way for an end user to register a product a second time.   

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

You will have to speak with Canon to get this resolved.  There is no way for an end user to register a product a second time.   

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Tiffany
Moderator
Moderator

Hi. Please contact camera support to help with correcting your lens registration. You can reach them Monday morning at: 1-800-652-2666.

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