EF 70-200mm f/2.8L IS II USM "repaired" 2 weeks ago, returned and it is still broken...

[madshadows]

[Removed repair number]

$459 flat fee to repair my lens that would stop focusing at random times.  Very repeatable on my 90D, and the R7. I shipped to CA repair depot, they shipped it to Virginia, then I sent in my 90D. "Tested together"  Came back with a note I had settings wrong and the lack of focus was due to low light. I know how to shoot photos.    I have been using this lens since 2016 for night football photography. It has been on a 70D, 90D and my R7.  Last year the inner lens assembly came apart. Canon repair in CA repaired it and returned it. All good until now.

NOW  a week after "repairing" the lens, it is no longer supported......   Took my money, did not repair and then dropped support.   REALLY?

Matt

[SamanthaW]

Hello,

The Canon Community is not intended for direct support from Canon USA regarding complaints or repair issues. We would recommend reaching out to us directly at 1-800-OK-CANON (1-800-652-2666) to discuss your repair and concerns further. 

Thanks!

[shadowsports]

Hi Matt,

All repairs for the same issue come with a 90 day warranty.  Your post is not clear.  "Last year the inner lens assembly came apart"..  got repaired, "all good until now".  So how long has it been?  "Now a week after repairing the lens"?...  I thought it was last year?    Its 90 days from when you got it back.

The mkII is a 13 yrs old lens. 

If the lens is out of its repair warranty and no longer repairable because it is end of life....  try midwestcamera dot com.

[madshadows]

Yes, I know the mk II is an older design, I bought it in 2016. October 2022 was the first repair due to the inner lens barrel issue.  No trouble since.  And I understand that things go EOL.   It was the timing of the EOL... November 2023, 1 week after it was returned this time.  To give Canon repair HUGE credit, after I posted this I received a shipping label and a "Repeat Repair" email from the service center. Whoever made that happen, thank you!

Matt

[shadowsports]

Matt,

The moderators here are good, caring people who go way over and beyond.  Canon is a huge company comprised of humans who share the same passion about photography as you and I.  I'm glad they're going to take care of you.  🙂