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EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

kosta99
Occasional Contributor

Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

 

is there any way to check the authentication of these lenses?

Thank You.

17 REPLIES 17

Waddizzle
VIP

@kosta99 wrote:

Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

 

is there any way to check the authentication of these lenses?

Thank You.


You just did.  You must have gotten them at a deep discount from a vendor that was not a factory authorized dealer.  I do not think Canon UK would honor any warranty service.  They are fine as long as they keep working.

------------------------------------------------------------------------------------------------

"Doctor told me to get out and walk, so I bought a Canon."

kosta99
Occasional Contributor

@Waddizzle wrote:

@kosta99 wrote:

Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

 

is there any way to check the authentication of these lenses?

Thank You.


You just did.  You must have gotten them at a deep discount from a vendor that was not a factory authorized dealer.  I do not think Canon UK would honor any warranty service.  They are fine as long as they keep working.


I see I did not get a real deep discount though, this is from a reputable shop called Adorama, I thought they are authorized resellers, I was worried because of the packaging, the box was damaged and stuff, I am planning to call them tomorrow anyway but I thought first I get all the information I can from the net so I have an idea how to speak with them, Thanks a lot for your reply.

SBK
Frequent Contributor

Adorama is present in Greece too ?

kosta99
Occasional Contributor

@SBK wrote:

Adorama is present in Greece too ?


Not sure exactly the same chain but I guess they can't use the Name if they weren't right?

I doubt there is any US protection for Adorama in Greece.  If you contact the New York store ask to speak to Helen Oster.

EB
EOS 1DX and 1D Mk IV and several lenses!

John_SD
Reputable Contributor

@ebiggs1 wrote:

If you contact the New York store ask to speak to Helen Oster.


Ernie, I have read online that Helen is no longer at Adorama. I think she resigned over a year ago under somewhat regrettable circumstances.

 

I've purchased several items from Adorama over the years, the most recent being my EOS RP kit about a month ago. I didn't deal with Helen, but have heard nothing but good about her. 

Oh, sorry to hear, she was great. Smiley Sad

EB
EOS 1DX and 1D Mk IV and several lenses!

shadowsports
Esteemed Contributor

Adorama is a US based company located in NYC.  They do ship world wide, but do not have a store or affilliates in Greece I am aware of.    

 

I suspect this company is using the same name, but they aren't the same organization.

 

Not Adorama.png

 

 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6

kosta99
Occasional Contributor

Guys, Thank you all for the replies, I just have one more question, I bought the lenses a week ago and today I tried to use them, the problem is even when I mount and unmount slowly there was a rattling sound inside,RF 24-105 IS f4 USM has the worst rattling sound, it's like something is broken and moving freely inside. EF 70-200 has it too but not so much. Since I owned a 24-135 IS USM before this was my dream lenses at the moment, I would highly appreciate any of your help if any of you had this experience.