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28mm 1.8 lens will not focus and makes clicking sounds.

Briar_Marie
Contributor

When in MF and I turn the focus ring, it turns forever but makes no adjustment.  When in AF, and half press the shutter, it clicks but makes no adjustment.  Is it trash?  I'm so sad, I love this lens.  Nothing happened... It was working yesterday.  Today I put it on and nothing.

8 REPLIES 8

normadel
Authority
Authority

You don't give much equipment information. Two questions:

1. Do other lenses work okay on this same camera?

2. Can you try this lens on another camera?

Yes, both my 50 1.4 and my 70-200 2.8 work fine on the camera body.  All are Canon products.  I do not have another camera body to try the 28mm on.  The camera body itself is the 5D Mark iv.  Even off of the camera body on MF, when I turn the focus ring, it does not appear to adjust.  It turns forever, no resistance at all, in both directions.  

normadel
Authority
Authority

Don't know of anyone with ANY EOS camera, film or digital? A camera store? 

The turning-the-focus ring behavior you describe is normal when lens is on AF. If it's happening in MF, there's a mechanical problem with the lens. The clicking in AF reinforces that notion. Was the lens dropped or hit against anything?

Have you cleaned the contacts on the lens? It only takes a slight contamination to break contact with the body.

No, nothing happened.  If it is a mechanical problem with the lens, is it something that can be fixed?  Or is that the kind of problem that you just start over for?  With all the EF lenses going by the wayside, I'm looking for options.  

And yes I have more camera bodies, but I don't have them with me so I reached out in case this was an issue with an easy fix that I just couldn't find on my own.  

Repairing this lens is a question mark. 

Used ones are plentiful. It's been around a long time. Here are two of the good dealers, and they have warranties:

[Removed links per Community Guidelines]

I saw one on Amazon, and lots on eBay.

NatalyaP
Product Expert
Product Expert

Greetings Briar_Marie,

When the lens is set to Auto Focus (AF), let's press and hold down the AF-ON button on your EOS 5D Mark IV to see if the lens will auto focus or you may try again to press and hold the shutter button halfway down. Some lenses use focus by wire to where we would need to hold down the shutter button halfway down to manually focus the lens.

If the EF 28mm f/1.8 USM lens is still having issues with focusing then we would suggest to send it in to our facility for service. Per review, this lens model is still within service life.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

I have tried to register it, but the site seems unable to find "EF 28mm 1.8".  It finds "EF 28mm 2.8, but that's not what I have.  Am I missing something? 

I found it... EF 28 f/1.8   Sheesh!  
And thank you!

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