trouble setting up Pixma MG 7120

[Aley_68]

I was on the phone with a Canon tech for a couple of hours and still don't have this Pixma MG 7120  scanner working. I notice others have had the same problem.  If you have the problem solved, please tell me what you did.  Which driver did you install?  I am on a  mac with mavericks.    I need a manual on how to use this printer.  Where can I find one?

[CSantos]

hello,
did you try turning off your firewall?

ihad similar issues as you mentioned on mt 7120.

I temporarily disabled my firewall. the set up went through smoothly after that.

happily printing,
CSantos

[Aley_68]

Thank you your  advice.  The firewall is and has been turned off for a while.   I will have to go through Canon tech again.

I think the problem could be in the printer with the Lan, etc.  I think it is messed up.

I can print and copy.  Just not scan.  And the Image garden doesn't work.  I read that it is connected with scan so when and if I get that fixed, Image Garden should work okay.  I wish it wouldn't be so hard to get these things working properly.

Again, thanks much.  If you know of anything more that I can or should do, I'll appreciate your help.

[Julius]

Hello,

We do apologize for any inconvenience! Please visit the link below to download the updated Mavericks drivers and software:

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_print...

Download the first option under "Drivers." If there is any difficulty, we're confident our technical support team can help! They can be reached at http://bit.ly/Phone_Support for further assistance.