11-15-2025
08:48 AM
- last edited on
11-18-2025
11:47 AM
by
Danny
I have a tr8620 pixma Canon printer I have been using. All of a sudden it stopped connecting to my samsung galaxy computer with windows 11. It is an ARM processor. When I uninstalled the printer to reinstall to fix as directed, I get the message that the driver download is not supported by the computer. Help
11-15-2025 09:12 AM - edited 11-15-2025 09:13 AM
Did you download from here?
https://support.usa.canon.com/kb/s/article/ART180651
Also when you may need to suspend your anti-virus program in order to install this software.
And your pc may be in S-mode which will also stop any install except for programs from the Microsoft store. (I doubt that this is the issue however)
11-15-2025 11:31 AM
I downloaded from the Canon official site.
11/20/2025: New firmware updates are available.
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Speedlite EL-5 - Version 1.2.0
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07/24/2025: New firmware updates are available.
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02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
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RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
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