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PIXMA TR8620 driver download not supported by computer with ARM processor

KReno
Apprentice

I have a tr8620 pixma Canon printer I have been using. All of a sudden it stopped connecting to my samsung galaxy computer with windows 11. It is an ARM processor. When I uninstalled the printer to reinstall to fix as directed, I get the message that the driver download is not supported by the computer. Help

2 REPLIES 2

DerrickL
Rising Star
Rising Star

Did you download from here?

https://support.usa.canon.com/kb/s/article/ART180651

Also when you may need to suspend your anti-virus program in order to install this software. 

And your pc  may be in S-mode which will also stop any install except for programs from the Microsoft store. (I doubt that this is the issue however)

KReno
Apprentice

I downloaded from the Canon official site.

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