Hi, re!
So that the Community can help you better, we will need to know exactly which printer model you're using, since Canon has not made a model called the "MX982." We also need to know which operating system is running on your computer, along any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
