Hello!
Please visit the following website for directions on how to load the paper in the upper tray:
http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...
If the issue remains, please let us know if there are any error messages along with the code you are having.
If this is a time-sensitive matter, please reach out to our technical support team at http://bit.ly/Phone_Support.
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