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how do you over ride an erroneous out of ink message

casey56
Apprentice

my canon MG 5500 printer continually sends an erroneous message that my ink cartridge is dry.  However, when I check out the cartridge it checks out as 1/2 full.  Is there a way to over ride this erroneous message?

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Make sure that you are using genuine Canon brand ink cartridges for accurate ink levels.  If a refilled or Non-Canon cartridge is used, the levels might not be displayed accurately.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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