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color off..pixma prinrer MX892--cyan and magenta do not appear to be printing on test sheets


Rising Star

Hi jxcarrel,


If you havent' done so already, I recommend performing 2-3 deep cleanings to try and resolve the issue.  Use the following steps to deep lean the print head:


1. Make sure that the power is turned on. 


2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette. 


3. Open the paper output tray gently. 


4. Clean the print head deeply.
  (1) Press the MENU button.
  (2) Select  Setup, then press the OK button.  The setup menu screen will appear.
  (3) Select  Maintenance, then press the OK button.  The Maintenance screen will appear.
  (4) Select Deep cleaning, then press the OK button.

The confirmation screen will appear.
  (5) Select Yes, then press the OK button.  The machine starts cleaning the print head deeply.  Do not perform any other operations until the machine completes the deep cleaning of the print head. This takes about 2 to 3 minutes.  The pattern print confirmation screen will appear.
(6) Select Yes, then press the OK button.  The nozzle check pattern will be printed.
(7) When the completion message appears, press the OK button.  The screen will return to the Maintenance screen.


If the issue persists, please use the Contact Us link to get in contact with our support staff so that they can provide the appropriate service options.

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