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Unable to print or scan from macOS Monterey 12.3.1

TLHKayaker
Apprentice

Canon PIXMA MG6120. I was able to print right before I put on latest Mac update but not scan.. Now can't do anything. So I added the printer again and now I can print, but there is no option to scan.

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi TLHKayaker,

The PIXMA MG6120 is not supported with macOS v12 (Monterey).  The last operating system that was supported was macOS v10.12 (Sierra).  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

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1 REPLY 1

Patrick
Product Expert
Product Expert

Hi TLHKayaker,

The PIXMA MG6120 is not supported with macOS v12 (Monterey).  The last operating system that was supported was macOS v10.12 (Sierra).  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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