Having only the limited information in your post to go on, I can only guess as to what might be the problem.
Providing an image of the problem might be helpful.
How old in this printer?
What OS are you using with it?
How is it connected?
Bay Area - CA
~R5C (220.127.116.11) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 ~6D2 (v1.1.1) retiring