TS9521C won't print 49lb matte photo paper from rear feeder error code 1000

[rbgreen]

Just bought this from Best Buy because it says it can print up to 74lb paper in the rear tray. I have to guide each page to print by lightly pushing down on it. It's not feeding the paper. I had a similar issue with an IP8720 I had to return. This is now the 2nd printer I'm dealing with this issue.

[shadowsports]

Greetings,

The manual states supported paper weights is 17-28 lbs.

Page 268:

TS9500ser_OnlineManual_Win_EN_V02.pdf (canon.com)

Paper Weight
You can use paper in the following weight range.
• 17 to 28 lb (64 to 105 g /m2) (plain paper other than genuine Canon paper

If you have other information, please post for us.

[rbgreen]

That's for the tray. My issue is with the rear feeder. This is marketed as a craft printer that's supposed to be able to print on canvas.

[jrhoffman75]

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@rbgreen wrote:

That's for the tray. My issue is with the rear feeder. This is marketed as a craft printer that's supposed to be able to print on canvas.

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Unless I am doing something wrong, here is what I found on the Canon site:

[Blevine129]

Did you ever get an answer? I just bought the same printer and can’t get the rear feeder to work either!!!

[rbgreen]

No, I did not.

[shadowsports]

Greetings,

I didn't see anything about canvas in the specs, so I consulted the product manual as well.  Canvas is not listed as a supported media type.  @rbgreen, you indicated the printer is marketed as supporting canvas.  I don't see this referenced anywhere.  Where did you see this?  Do you have this information for us to review?