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TS9521C detecting magenta cartridge but won't print any magenta

msampedro
Apprentice

My printer was working fine until last week where it wasn't printing correctly.  I did all of the tests and cleans the printer provides.  I depleted my old ink cartridges trying to do the cleanings.  I finally purchased a new set of cartridges and it picks up all of them, however when I print the test page, all colors appear except magenta.  I have tried numerous you tube videos about cleaning the print head but nothing seems to work and I am tired of wasting additional ink on these deep cleans and getting no results.  It does pick up the cartridge is there and shows full ink level, but I have been unable to correct this on my own.  I am out of warranty and cannot afford a new printer at the moment.  If anyone has had this problem and can offer a solution, I would greatly appreciate it.  Thank you

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