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TR8620a trouble choosing paper tray, can't scan wireless

bb1rds0ng
Apprentice

I recently bought a TR8620a all in one to replace an MX870, which was a breeze to set up and never gave me a moments trouble. I wish I could say the same for this one. I tried a wireless connection to my older laptop and discovered the operating system wasn't supported. I moved to a Mac OS 13.5 Ventura. The wireless set up seemed to go okay and I'm able to print wirelessly. However I haven't found a way to direct it to which tray to print from like I could on the MX870. It seems to want to print from the rear tray all the time. My biggest issue is that I can't get it to wireless scan. I downloaded the IJ Scan Utility Lite and got the message "installation successful". Every time I try to scan I get a cannot communicate message. The printer is less than 10 feet from the router, which is supposed to be temporary until I got set up. My previous printer was on another floor and I never had a problem with printing or scanning to it. I'm trying everything I can think of, but I'm no techie guru. Please help before my window to return it closes.

1 REPLY 1

Danny
Moderator
Moderator

Thanks for joining the conversation, bb1rds0ng!

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