02-04-2023 07:23 PM
I get lines across the entire page. The lines do not look like they are from a lack of color (clogged nozzle). It seems to me that on every pass, the printer is overlapping just a bit so the colors are bolder.
I have done a nozzle check, deep cleaning, print head alignment (auto), and I am stumped.
I get this result with a new canon XL ink cartridge set. I also get the same result with a remanufactured cartridge set that the printer accepted. I get this on all color pages I try to print. It would be on the black pages too, but it's hard to notice them on most printing.
I am just talking about horizontal lines in the image.
02-13-2023 08:11 AM
The last step you can try is cleaning the encoder strip inside your printer. Please click HERE for the steps.
If this does not resolve the issue and the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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