06-02-2016 01:07 PM
Printing from the PGBK cartridge on my Pixma MX922 printer produces double, over-layered, text images causing text to be fuzzy. It does this most of the time, but not on all lines of text. This does not occur with text in other colors. Have realigned and cleaned heads repeatedly, to no effect. What else can/should be done? This happened for the first time just recently--after years with no problem. [Also installed the latest driver, but no changes. Still using Windows 7.]
06-04-2016 11:35 AM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
02-23-2020 06:00 PM
I have two MX922 with exactly the same problem. Some lines blurred. Printing to Matte paper or printing in color reults in no blurred lines. Anyone have a fix?
02-24-2020 03:05 PM
Hi CanonHal,
Please try cleaning the encoder/timing strip:
https://support.usa.canon.com/kb/index?page=content&id=ART142447
02-24-2020 04:57 PM
03-18-2020 03:17 PM
Hi CanonHal,
It is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
03-20-2020 10:39 PM
I received an email from Canon to contact their technical support to solve this problem. Using their provided link I attempted to do that. It turns out that you must have an account to talk to technical support. I followed the directions to open an account and it froze. Finally I got to a point where it informed me that I could buy technical support but led me to a dead end with no options to do so. Apparently no one at Canon tests their marketing material to see if it works. Shame on you Canon. You can learn a lot from Apple and their no charge customer service. It keeps buyers faithful to the brand.
04-11-2020 02:10 AM
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.