07-11-2019 12:17 AM - last edited on 07-11-2019 08:22 AM by Danny
The ink cartridges won't come out of my pixma mg3620 printer. They were in the wrong slots but printed fine for about 50-75 pages(only black)(Ikea instructions). Then I tried printing tonight and the print was real light/faint. So I open up the front released the ink cartridges put them in their correct slots but it won't allow printing wirelessly from my phone anymore just says check printer. All 3 of the yellow lights blink constantly tried to reset hard reset, ink reset(Bluetooth/wifi icon won't blink, on/off icon won't blink after trying their specific troubleshooting steps. Now I can't remove either cartridge. They move, just not out. I'm afraid I'm going to get angry and break [it], before I do so I need to be pointed in the right direction of fruitful & correct fix. Thank you.
[Post edited to remove personal information and unwelcome language]
07-11-2019 03:38 PM
Hi Crackinwise,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.