Pixma ip 1500 does not print in color even with a new cartridge

[Rickvid]

Put in a new BCI-21/24C color cartiridge. The printer will not print in color. I have cleaned the nozzles, run alignments, etc. Any ideas?

[Ramona]

Hi Rickvid,

If the cleanings and alignments did not get the ink to print, the printer will require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.