Pixma TS9520 printing magenta instead of black

[reluctantrunner]

Black text and images are printing magenta. Tried printing in b/w and grayscale. Replaced the black ink cartridge. Still get magenta. It's like the colors are mapped incorrectly. Could this be from a faulty update or malware on the printer? The printer screen said that it needed an update, which it did directly through wifi. The problem started after that. Is there a way to return to the original settings/firmware?

[jrhoffman75 · Accepted solution]

Have you run a nozzle check?

[jrhoffman75 · Accepted solution]

Have you run a nozzle check?

[Patrick · Accepted solution]

Hi reluctantrunner,

As John mentioned, please print a nozzle check.  For steps on how to do this, please CLICK THIS LINK.

Does your nozzle check match the example below?

[reluctantrunner]

Thank you. It was a combination of clogged nozzles and ink starting to run out, even though the printer said the cartridges still had about 1/3 left. Cleaned the nozzles, replaced the ink, cleaned the nozzles again. Working fine now. Cheers!