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Pixma TS9520 printing magenta instead of black

reluctantrunner
Apprentice

Black text and images are printing magenta. Tried printing in b/w and grayscale. Replaced the black ink cartridge. Still get magenta. It's like the colors are mapped incorrectly. Could this be from a faulty update or malware on the printer? The printer screen said that it needed an update, which it did directly through wifi. The problem started after that. Is there a way to return to the original settings/firmware?

2 ACCEPTED SOLUTIONS

jrhoffman75
Legend

Have you run a nozzle check?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

View solution in original post

Patrick
Product Expert
Product Expert

Hi reluctantrunner,

As John mentioned, please print a nozzle check.  For steps on how to do this, please CLICK THIS LINK.

Does your nozzle check match the example below?

TS6320 Nozzle Check.jpg

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

3 REPLIES 3

jrhoffman75
Legend

Have you run a nozzle check?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Patrick
Product Expert
Product Expert

Hi reluctantrunner,

As John mentioned, please print a nozzle check.  For steps on how to do this, please CLICK THIS LINK.

Does your nozzle check match the example below?

TS6320 Nozzle Check.jpg

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thank you. It was a combination of clogged nozzles and ink starting to run out, even though the printer said the cartridges still had about 1/3 left. Cleaned the nozzles, replaced the ink, cleaned the nozzles again. Working fine now. Cheers!

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