Pixma TR8620 Out of ink Error but cannot print in B/W, the STOP button to cancel does not work

[MacKenrick]

Pixma TR8620 will not print because one color cartridge is out of ink but I only want to print in B&W.  Instructions say I can bypass this and still print by pressing the Stop button for 5 seconds.  I have tried that repeatedly but the Stop button does not function.  I have tried taking the cartridge out and putting it back in, as instructed and that did not work.  How can I print a B&W only page when the printer is out of one color ink cartridge? I cannot get a new ink cartridge until next week.  Thank you for your help.

[Patrick]

Hi MacKenrick,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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