Pixma TR4720 stuck on "Please wait momentarily"

[bee60]

Hello all,

I have a new Pixma TR4720 in my office, and almost immediately after set up, after every print job, it gives a message of "Please wait momentarily." 

It does not go away and even stayed on the entire night while we were out of office. The only thing that resolves the issue, is unplugging it, rebooting it, and then it will print the job that was attempted before the reboot. Then, it goes right back to "Please wait momentarily."

Has anyone experienced this, and if so, were you able to resolve?

Thank you!

[Ron]

Thanks for joining the conversation, bee60!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[bee60]

This happens on computers running both Windows 10 and macOS Ventura.

[ArthurJ]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. If the same message appears the printer will require service. 

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[LM4]

Thank you for your response. It is related to my problem, not sure if it is better to return the printer and if as mentioned above it is related to Windows 10. I have a new TR4720 All-in-One and I am trying to print duplex. I see the same "Please wait momentarily"  message on screen.