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Pixma MX490

rtm0624
Apprentice

Hello, Recently my printer wil not print from anything besides the Canon App on my phone. I can't choose the print screen from my chromebook and I get the notification that it is printing and when it is done, but it's not printing. I need my printer as I am a homeschool mom and need to print stuff off of my computer. I'm not getting any error messages from the computer, phone or printer, I believe they are not communicating correctly. When I choose print on my Chromebook It has a the lit green circle next to my printer to show its on. Can anyone please help?

 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi rtm0624,

 

The ChromeOS does not have native printing support for the PIXMA MX490.  Please view the following article for further information:

 

https://support.usa.canon.com/kb/index?page=content&id=ART178764

 

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

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