02-01-2021 06:11 PM
Hello, Recently my printer wil not print from anything besides the Canon App on my phone. I can't choose the print screen from my chromebook and I get the notification that it is printing and when it is done, but it's not printing. I need my printer as I am a homeschool mom and need to print stuff off of my computer. I'm not getting any error messages from the computer, phone or printer, I believe they are not communicating correctly. When I choose print on my Chromebook It has a the lit green circle next to my printer to show its on. Can anyone please help?
02-18-2021 08:26 AM - last edited on 02-19-2021 04:24 PM by Danny
Hi rtm0624,
The ChromeOS does not have native printing support for the PIXMA MX490. Please view the following article for further information:
https://support.usa.canon.com/kb/index?page=content&id=ART178764
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
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