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02-19-2015 02:52 PM
WHen printing, More than one sheet of paper goes through. So far it still prints what I need. Then I get a message that there is a paper jam. I have almost taken it all apart, but can find no paper or anything in the feed. I didn't change anything before it started.
Any solutions?
Carl
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02-24-2015 04:32 AM
Hi Carl54,
Performing a roller cleaning on the printer may resolve the issue you are experiencing. To do this, please follow the steps located here. We recommend performing at least three roller cleanings on the printer.
This didn't answer your question or issue? Please call or email us using one of the methods on the Contact Us page for further assistance.

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02-24-2015 04:32 AM
Hi Carl54,
Performing a roller cleaning on the printer may resolve the issue you are experiencing. To do this, please follow the steps located here. We recommend performing at least three roller cleanings on the printer.
This didn't answer your question or issue? Please call or email us using one of the methods on the Contact Us page for further assistance.

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02-25-2015 12:20 PM
Just got done repeating the process2 more times and seems to have worked.
Thank you
